Legal

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “Customer”) and Thoriad (“we,” “us,” or “our”) governing your access to and use of the Thoriad platform, including our website, APIs, sandbox execution environment, AI features, and any related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree, do not use the Service.

2. Description of Service

Thoriad is a governed AI notebook platform that provides:

  • Browser-based code authoring and execution in sandboxed environments (Python, JavaScript, SQL)
  • AI-assisted code generation and analysis via Claude, mediated through Cloudflare AI Gateway
  • Enterprise governance features including data loss prevention (DLP), role-based access control (RBAC), and immutable audit logging
  • Real-time collaboration, notebook sharing, and team workspaces
  • Infrastructure hosted on Cloudflare’s developer platform (Workers, D1, R2, KV, Containers)

3. Account Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us immediately at security@thoriad.com if you suspect unauthorised access.

Organisation accounts may provision users via SCIM v2 or SSO (SAML / OIDC). The organisation administrator is responsible for managing user access and role assignments.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Execute code designed to compromise the security, integrity, or availability of the Service or its infrastructure
  • Attempt to bypass DLP controls, sandbox isolation, RBAC permissions, or other security mechanisms
  • Process or store data subject to regulatory requirements that you have not contractually agreed with us to support (e.g., ITAR, classified government data)
  • Engage in cryptocurrency mining, distributed denial-of-service attacks, or other resource-abusive activities
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute access to the Service without our written consent

We reserve the right to suspend or terminate accounts that violate this section, with or without prior notice, depending on severity.

5. Your Content

5.1 Ownership

You retain all rights, title, and interest in the content you create, upload, or store on the Service (“Your Content”), including notebook code, outputs, and data. We do not claim ownership of Your Content.

5.2 License to Us

You grant us a limited, non-exclusive, worldwide licence to host, store, process, execute, and display Your Content solely as necessary to provide the Service. This licence terminates when you delete Your Content or your account is closed.

5.3 AI Processing

When you use AI features, Your Content may be sent to third-party AI providers (currently Anthropic’s Claude, via Cloudflare AI Gateway) for processing. We do not use Your Content to train AI models. AI-generated outputs are treated as Your Content once saved to a notebook.

5.4 Shared Content

When you share notebooks with other users, teams, or organisations, the recipients may view and (where permissions allow) edit the shared content. You are responsible for the permissions you grant.

6. Subscription and Payment

6.1 Plans

The Service is offered under Starter, Team, and Enterprise plans. Plan features, limits, and pricing are described on our pricing page and may be updated from time to time with 30 days’ notice.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis through Stripe. You authorise us to charge the payment method on file for all applicable fees. Prices are exclusive of taxes, which will be added where required by law.

6.3 Free Trials

We may offer free trials. At the end of a trial period, your account will convert to a paid subscription unless you cancel before the trial expires. We will provide at least 3 days’ notice before charging.

6.4 Refunds

Annual subscriptions may be refunded within 14 days of purchase if you have not materially used the Service. Monthly subscriptions are non-refundable. Refund requests should be sent to billing@thoriad.com.

7. Service Level

Team plans include a 99.9% uptime SLA. Enterprise plans include a 99.99% uptime SLA. Uptime is measured monthly, excluding scheduled maintenance (announced at least 48 hours in advance) and force majeure events. Service credits for SLA breaches are described in the applicable plan documentation.

8. Security and Compliance

We maintain technical and organisational security measures designed to protect the Service and Your Content. These measures include, but are not limited to, encryption in transit and at rest, multi-tier DLP scanning, hash-chained audit logging, RBAC enforcement, and air-gapped code execution. Specific security commitments for Enterprise customers are detailed in the applicable order form or security addendum.

9. Intellectual Property

The Service, including its design, code, documentation, trademarks, and all underlying technology, is the exclusive property of Thoriad and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

10. Confidentiality

Each party agrees to protect the other party’s confidential information with at least the same degree of care it uses for its own confidential information, and no less than reasonable care. Confidential information excludes information that is publicly known, independently developed, or rightfully received from a third party without restriction.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Thoriad’s total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amounts paid by you to Thoriad in the twelve (12) months preceding the claim.

In no event shall Thoriad be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, regardless of the theory of liability, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Thoriad, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

13.1 By You

You may close your account at any time through your account settings or by contacting us. Prepaid fees for the current billing period are non-refundable unless otherwise stated.

13.2 By Us

We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or if required by law. We will provide reasonable notice except where immediate action is necessary to prevent harm to the Service or other users.

13.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will make Your Content available for export for 30 days following termination, after which it may be permanently deleted. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Confidentiality) will survive.

14. Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days’ notice of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you disagree with the changes, you must stop using the Service and close your account.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration under the rules of the London Court of International Arbitration, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. General Provisions

  • Entire Agreement: These Terms, together with any applicable order form or DPA, constitute the entire agreement between you and Thoriad regarding the Service.
  • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full effect.
  • Waiver: Failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force Majeure: Neither party is liable for failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or infrastructure failures.

17. Contact Us

For questions about these Terms, contact us at:

Thoriad
Email: legal@thoriad.com